Ben Richardson discusses how the NHS can integrate its data to create a better demand and capacity plan across each system


Nationally, there is a push on four-hour performance and reducing long-stay patients. It’s the mismatch between demand and capacity that results in poor performance, but not in the way many thinks. We can integrate the amazing data the NHS has to create a much better demand and capacity plan across each system.

Headlines focus on surging accident and emergency demand, and the increasing age and complexity of patients. This narrative rarely holds up. In most places, demand – emergency attendances and admissions – is flat. Yet to staff, hospitals feel even busier.

Occupancy has increased; some say as a result of cost-cutting and reducing beds. For the last 20 years, however, length of stay has fallen, and falls in beds have matched reductions in length of stay. Length of stay has risen recently – not because patients have suddenly changed, but because of discharge delays.

Occupied bed days and beds required have risen. Hospitals that aren’t coping share one characteristic: skyrocketing occupancy. All the systems we have supported have seen occupancy well over 100 per cent throughout winter —and in one, occupancy has been over 100 per cent since summer 2016.

Unaddressed, occupied bed days will increase, driven mainly by an upward drift in length of stay, itself driven by longer delays. Occupancy will rise and performance against four-hour waits will continue to fall.

We also know that it is the elderly who will suffer. Over 65s represent 16 per cent of the population, 28 per cent of GP visits, 27 per cent of A&E admissions, 40 per cent of admissions and 76 per cent of occupied bed days. They also face disproportionately long times in A&E—in one system rising to an average of eight hours.

Once admitted, they face long delays to assessment and even longer to discharge, with some waiting for 28 days once medically fit. The system does not tend older people well today. They get stuck in the system with nothing of value being done, exposing them to risk of infection and deterioration.

Deliverable Solutions

As winter fast approaches, systems need to focus on practical, swiftly deliverable solutions. Many systems try to do too much, diluting both effort and results. To focus on the right things, systems should:

  1. Create a real system team
  2. Integrate local data sets to establish a single version of the truth
  3. Review capacity gaps and focus on shifting your occupancy rate
  4. Use analysis of the expected impact to prioritise ruthlessly
  5. Map expected impact, ways of measurement and analysis
  6. Create cross-functional teams
  7. Communicate the plan

You can read the full article on the HSJ.



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