Charlotte Osborne


Charlotte has worked on several service reconfiguration and improvement programmes, including reviewing spend on agency and temporary staffing and the acute discharge pathway. She undertakes wide-ranging stakeholder engagement, identifies drivers of performance through data analytics and supports business case development.

Key areas of expertise

  • * Data analysis
  • * Communication and engagement with stakeholders
  • * Acute sector care
  • * Discharge processes
  • * Service reconfiguration



  • * BSc (Hons) Bio Veterinary Sciences, The Royal Veterinary College


Example client projects

Supporting the development of the pre-consultation business case for a stroke services review.

Providing analytical support to determine root causes of urgent and emergency care performance across a system. Engaged with leaders to design the target operating model, which included reviewing current governance arrangements.

Supporting a system with demand and capacity planning across multiple improvement workstreams.

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