Operational Excellence

Optimising healthcare delivery for sustainable impact

Our operational excellence expertise supports you to enhance healthcare delivery through optimised processes, workforce, and resources. Operational excellence is a critical enabler for healthcare organisations seeking to deliver high-quality care while maintaining financial sustainability. In the Gulf region, where expectations for healthcare quality and service are increasingly high, organisations must optimise their operations, using best-practice, data-driven diagnostics and digital enablement, to meet these aspirations effectively and efficiently.

We work with you to identify practical improvements that can be implemented quickly while building the operational foundations necessary for long-term success—creating high-performing operations that enhance patient experience, maximise resource utilisation, and build sustainable financial frameworks.

Our approach

We support healthcare organisations improve delivery through optimised processes, workforce, and resources. Our approach to operational excellence is comprehensive and tailored to Gulf healthcare environments:

Data-driven diagnostics: We apply sophisticated analytics and AI-powered insights to identify operational bottlenecks and prioritise high-impact improvement opportunities
Integrated improvement: We address key operational drivers—people, processes, and technology—in a coordinated way
Performance management: We establish robust metrics and accountability frameworks to drive sustainable performance improvement
Implementation support: We provide hands-on support throughout the implementation journey to ensure operational improvements deliver intended results
Local capability development: We build local capabilities to sustain impact and operational excellence long after our engagement ends

Our offers

Workforce optimisation

Workforce diagnostics and benchmarking
Role design and skill-mix optimisation
Staff productivity enhancement methodologies
Shift pattern and roster optimisation
Recruitment and retention strategy aligned with nationalisation initiatives
Team-based working model implementation
Workforce planning at national, cluster, and organisational levels

Capacity and flow management

Demand and capacity modelling across care settings
Patient flow redesign and bottleneck elimination
Access and waiting time reduction approaches
Operating theatre and outpatient capacity utilisation
Bed management and length of stay improvement
Resource allocation optimisation across service lines

Financial performance and sustainability

Cost structure analysis and efficiency improvement
Revenue enhancement and diversification strategies
Value for money and productivity assessments
Financial performance improvement planning
Capital investment optimisation and prioritisation
Cost benchmarking and performance tracking
Payment model design and incentive alignment
DRG coding optimisation and linking to payment structures
Financial sustainability strategies for specialist and complex services

Continuous improvement infrastructure

Improvement centre design and implementation
Performance and outcome measurement system development
Quality improvement capability building
Process redesign methodology and standardisation
Digital improvement methodologies and AI-enabled process optimisation
Improvement culture development and embedding
Sector-specific improvement methodology adaptation

Our credentials

Case Study

Developing stroke care models for system transformation